Return Policy

At Luxury Garments, we are dedicated to ensuring your satisfaction with every piece you acquire from our curated collection. We understand that purchasing high-end fashion requires confidence in both the product and the service. Our return policy is designed to be transparent and fair, reflecting our commitment to the quality and authenticity of the Luxury Garments designs we offer. Please take a moment to review the following guidelines to ensure a smooth and efficient return process.

Eligibility and Condition of Items

To be eligible for a return, your item must be in the exact same condition as it was when you received it. We hold our standards high, and as such, returns must be unworn, unwashed, and free from any signs of wear, damage, or alteration. All original tags must be attached, and the item must be returned in its original packaging, including any dust bags, authenticity cards, or protective covers provided. We inspect all returned items thoroughly upon receipt to ensure they meet these criteria. Items that show signs of wear, such as makeup stains, perfume odors, or stretched fabric, will not be accepted and will be returned to the sender at their expense.

The Return Window

We offer a specific window of time during which you may initiate a return for your purchase. This period begins on the date of delivery. We ask that you initiate your return request through your account on luxuriouslygarments.com within this designated timeframe. Returns initiated after this period may be subject to different handling procedures or may not be accepted at all. We encourage you to inspect your items immediately upon receipt to ensure they meet your expectations.

Non-Returnable Items

Due to the nature of certain luxury goods and hygiene considerations, some items are final sale and cannot be returned. This includes, but is not not limited to, intimate apparel, swimwear where the hygiene seal has been broken, and personalized or custom-made items. Additionally, any item that has been marked as “Final Sale” or “Sample” at the time of purchase is not eligible for return or exchange. We recommend reviewing the product description carefully before purchasing these specific categories.

Refund Process

Once your return has been received and inspected by our quality control team, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment. Please note that the time it takes for the funds to appear in your account depends on your banking institution’s processing times. We are committed to processing approved returns promptly, but we ask for your patience regarding external banking delays.

Exchanges and Store Credit

If you wish to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired piece. This ensures that you secure the new item immediately, subject to availability. Alternatively, for eligible returns, we may offer store credit which can be used for future purchases at luxuriouslygarments.com. This is an excellent option if you are looking to explore other pieces within our diverse collection.

Damaged or Incorrect Items

We strive for perfection in every order. However, should you receive an item that is damaged, defective, or incorrect, please contact our support team immediately. We take these matters very seriously and will work diligently to rectify the situation. Please provide photographic evidence of the damage or the incorrect item received. We will guide you through a prioritized process to resolve the issue, which may include a replacement or a full refund, depending on stock availability and your preference.

International Returns

For our valued international customers, the return process involves specific customs considerations. When returning an item from outside our primary region, please ensure that you mark the package as “Returned Goods” on the customs declaration form to avoid additional duties or taxes upon re-entry. Luxury Garments is not responsible for customs duties or taxes paid on the original shipment or the return shipment, and these costs are generally non-refundable. We recommend using a trackable shipping service to ensure the safe arrival of your return.

By making a purchase from Luxury Garments, you agree to the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation, which allows us to maintain the high standards of service and quality that define our brand. Thank you for choosing Luxury Garments for your fashion needs.